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Identity Guard Reviews
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50% of Users Recommend it
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PAGE 1: Displaying Reviews 1 - 2 of 2
Faulty Automatic Identity Verification - trying to enrole fo
19 April 2011
Reviewer: Dissatisified Atempted Customer from Washington, DC
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216 of 420 people found this review helpful
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I wish to report issues with the Product Identity Guard (IG).
I've been trying to enroll in the IG Protection service for over 2 months. It performs an online verification via Equifax as the source for questions. It always asks 6 questions. 4 of these I have had to answer correctly to get my annual credit reports from Equifax, Experian & Transunion. There are always 2 other questions for a car loan (certain month & year). As I have never had a car loan at the time specified, I always answer none of the above for the Leander & then I answer none of the above for the monthly payment. Then it says it cannot verify me & locks me out for 3 days. I repeat the process 3 days later again being locked out. So, now 2 months later, I am still not enrolled. I have asked them to look at their computer logs to see where valid answers are counted as incorrect. But they do not seem to be able bypass their totally automated processes to either manually allow me to get the service or to determine... (Read the full review)
In summary, I would not recommend Identity Guard to a friend.
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Identity Guard Ripoff
25 October 2010
Reviewer: TXinvestigator from Houston
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228 of 469 people found this review helpful
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Beware of false info on this site! Identity Guard causes a HARD hit on your credit file and for $14.95 a month, use your money elsewhere.
In summary, I would not recommend Identity Guard to a friend.
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