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CSID Reviews

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Editor's Overall Rating:
Average User Rating:
(based on 5 reviews)

Category: Identity Theft Protection Services (AKA Identity Fraud Protection Services)
Website: http://www.csid.com/identity-protection

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Don't waste your time! Spent 4+ hours trying to register.
18 June 2015
Reviewer: Chicago Joe from Chicago

154 of 294 people found this review helpful

Data Security:
Ease of Use / Navigation:
Ease of Joining / Registration:
Customer Support:
Value for Money:
Overall Star Rating:

This company is a joke! I have spent the last four hours trying to register. Online registration unsuccessful due to invalid PIN, which was provided by them. yes, I typed it correctly!

Call to support advised of a 60 minute wait time. I selected the option for callback "in the order your call was received." No call back received after 1.5 hours.

Second call to support advised 73 minute wait time. Stayed on hold and when call was finally answered by non native english speaker, call was disconnected as soon as I began to talk.

Web profile on company says 1-5 employees! Not sure how current this info is, but they sure are not prepared to handle the 4 million customers affected by the OPM data breach.

As I said, don't waste your time. Instead, call you Congressman and/or Senator and request their help. If they get enough calls, maybe they will hold someone at OPM accountable for this mess.

In summary, I would not recommend CSID to a friend.

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