No customer service 11 May 2016 Reviewer: Former Federal Employee from Salem Oregon
98 of 187 people found this review helpful
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I got a credit alert from CSID. I tried to get on their site with a correct username and a correct password. That did not work so I looked on their site for a telephone number but could not find one for customer service. I entered correct information for them to send me a password reset but did not get a password reset. I looked at the email they sent me advising of a credit alert and called it. I never reached a live person after being 8 minutes on hold waiting for one.
What good if credit protection when you can't even reach the company to review or get help from their customer service...especially when they advise you of a problem?
In summary, I would not recommend CSID to a friend.